Shipping & Returns

SHIPPING & STORE POLICIES

Order Processing:

Most orders are typically processed within 1-3 business days.
Delivery times vary for domestic and international orders.
Orders placed from Friday to Sunday will start shipping on Monday or the next business day.
During holidays or sales periods, shipping times may be longer.

Shipment Confirmation and Tracking:

You will receive a shipment confirmation email immediately after purchase.
A tracking number email will follow as soon as your order is dispatched.
If your parcel is marked as delivered but not received, contact your local post office.

Wrong Shipping Address:

Notify us immediately if you entered the wrong address.
We can change the address before shipping; otherwise, you'll need to wait until the package returns to us.
Once received, you'll need to pay for the second shipping cost, and we'll provide new tracking information.

INTERNATIONAL SHIPPING POLICY:

We ship globally through USPS First Class Package International Service.
International orders may or may not include tracking information, varying by destination.
Delivery time can range from 2-6 weeks.
International buyers are responsible for import taxes, customs duties, and fees imposed by their country's laws.

Customs, Duties, and Taxes:

Buyers are responsible for any customs and import taxes.
All fees imposed after shipping are the customer's responsibility (tariffs, taxes, etc.).
We are not responsible for delays due to customs.

RETURNS POLICY:

We do not accept refunds, returns, or exchanges.
Returns are only accepted for defective or damaged merchandise, and shipping fees are non-refundable.

Damages and Issues:

WBall Merch is not liable for products lost during shipping.

Contact the carrier or our support team to file a claim for damaged orders.
Save all packaging material and damaged goods before filing a claim.
Inspect your order upon reception and notify us immediately of defects, damages, or wrong items.